Never overbook again.
Real-time technician availability board. Prevents overbooking across multiple branches and trades.
Overbooking is the silent killer of online booking.
If your booking flow promises slots that don't exist, your CSRs spend their day calling customers to reschedule. Customer trust drops, online conversion craters, and your team blames the new tool.
What's inside this module.
Form, voice, and CSR-booked jobs all draw from the same source. No double-bookings.
Configure branches by service area. Bookings route to the closest available technician across branches.
An HVAC tech doesn't fill a plumbing slot. Capacity respects skills, certifications, and equipment.
See which techs are under-booked, which branches are stretched, and where to hire next.
What operators actually see.
Live availability, all channels
Form, voice, and CSR-booked jobs all draw from the same availability pool. No double-bookings, no callbacks to reschedule.
Multi-branch logic
Configure branches by service area. The system routes bookings to the closest available technician across branches.
Trade-aware capacity
An HVAC tech doesn't fill a plumbing slot. The capacity view respects technician skills and certifications.
Fits the stack you already run.
No rip-and-replace. One API connection unlocks the loop.
Things sales gets asked every call.
Does this replace ServiceTitan's dispatch board?+
No. ServiceTitan stays the source of truth for dispatch. We layer a real-time availability view on top for booking and capacity decisions.
How does it handle emergency vs scheduled jobs?+
Emergency capacity is held back configurably per branch and trade. The booking flow respects the reserve.
What about traffic, drive time, and travel windows?+
Travel time is computed from the prior job's address and built into the slot offer.
Can we manually override capacity?+
Yes. Dispatchers can lock or unlock slots, add buffer, or block out a technician's day from the capacity dashboard.
See Capacity Planning in your account.
Book a 30-minute walkthrough. We'll show you exactly how this fits into your existing operation, with your numbers.