FEATURE 04 · REPUTATION

Reputation, on autopilot.

Automated post-job review requests with AI-drafted responses. Track ratings across platforms.

01 The Problem

Your review velocity decides whether new customers find you.

Google ranks home services by recency and volume of reviews. Most operators send requests sporadically and respond to maybe half. The competitor with 47 fresh reviews this month outranks the one with 312 from three years ago.

70%
of customers will leave a review when asked at the right moment
03 Capabilities

What's inside this module.

Timed review requests

Fire after job completion, not before. Timing is calibrated per trade and customer history.

AI-drafted responses

Every review (good or bad) gets a personalized response drafted by AI for your team's review.

Multi-platform tracking

Google, Yelp, BBB, and Facebook ratings tracked in one dashboard. Spot drops before they hurt rankings.

Review attribution to job

Every review tied to the technician, job type, and revenue. Find your highest-performing service combos.

04 Results

What operators actually see.

+47
AVG NEW REVIEWS PER MONTH
Per location
100%
RESPONSE RATE TO REVIEWS
Within 24 hours
4
PLATFORMS COVERED
Google, Yelp, BBB, Facebook

Sent when reviews land

Review requests fire after job completion, not before. Timing is calibrated per trade and per customer history to maximize response rates.

AI-drafted responses

Every review (good or bad) gets a personalized response drafted by AI for your team's review. Approve in one click, edit if needed.

Cross-platform ratings dashboard

Google, Yelp, BBB, and Facebook tracked in one place. Average rating, velocity, and response time, per location.

05 Integrations

Fits the stack you already run.

No rip-and-replace. One API connection unlocks the loop.

06 FAQ

Things sales gets asked every call.

Does this work with platforms other than Google?+

Yes. Yelp, BBB, and Facebook are all supported. Google is the priority by default.

Are AI-drafted responses safe to send?+

They route to your team for one-click approval. We don't auto-publish anything to your reviews without sign-off.

How does this interact with LSA?+

Google LSA is handled by our dedicated Google LSA module. Reviews surfaced on the LSA profile sync into the same ratings dashboard.

Can we exclude certain customers from review requests?+

Yes. Exclusion rules by job type, customer tag, or technician. Keep difficult jobs off your public profile.

07 Next Step

See Review & Reputation in your account.

Book a 30-minute walkthrough. We'll show you exactly how this fits into your existing operation, with your numbers.