An HVAC answering service that books the no-cool call, not a message.
Peach answers when your office is closed, and during the day once a call has rung about 20 seconds unanswered. It asks what the system is doing, checks live availability, and books the repair into ServiceTitan or Housecall Pro. Every AI-answered call comes back with a recording, a transcript, and a summary.
Hear it book a job in your trade
“My AC is running, but it's blowing warm air.”
It’s a demo line, so go ahead and book. No truck is coming.
Home service operators already running on Peach
Made for peak-season HVAC phones
Picks up when the line rings out
During open hours, a call that has rung about 20 seconds goes to Peach instead of ringing out. When the office is dark, it answers from the first ring. You stop staffing the phones for your single busiest afternoon.
After-hours no-heat calls
An overnight furnace failure gets the right questions and the first open slot in the morning. With nothing open, Peach offers another day or takes a callback request for your office.
Books against live capacity
Peach reads availability in ServiceTitan or Housecall Pro before it offers a window, so a Saturday diagnostic or a fall tune-up never lands on a day with no techs. Jobber shops get the request passed to the office.
Gas smells get a safety script
A caller who smells gas is told to leave the house and call 911 or the gas utility. Peach doesn't book them, doesn't keep them talking, and doesn't put them through to a tech.
Replacement leads with context
System age, fuel type, and symptoms ride along on the ticket, so a likely replacement reaches your comfort advisor as a scoped lead, not a name and a number.
Credit for the campaign behind the call
Tracked calls keep their click ID and campaign, and Peach matches them to jobs in your CRM by phone number. Conversions go back to Google Ads and Meta in a daily batch.
How it works for HVAC shops
The no-cool call ends with a job on the board
A homeowner calls mid-afternoon: the outdoor unit is humming but the vents are blowing warm. Peach asks what the equipment is doing, checks that the address is inside your service area, and offers a window pulled from live availability in ServiceTitan or Housecall Pro. The tech who takes it gets a ticket that already says blowing warm, 14-year-old split system, gate code on file. On Jobber, the same call arrives as a request for your office to schedule.
Answered at 9:12 PM, handed over when the caller wants a person
Once the office closes, Peach takes the line, so the 9 PM furnace call gets triaged instead of hitting voicemail. During open hours it only steps in after a call has rung about 20 seconds, so your CSRs keep the calls they can reach. When a caller asks for a person, or opens with a billing question or a complaint, the call transfers to your team, with a backup number behind it if nobody picks up.
A three-minute call, written up like your dispatcher would
An AI call runs about three minutes against eight for a CSR, because nobody goes on hold while someone checks the board. Running but not cooling, or completely dead? Heat pump or gas furnace? How old is the system, and is anyone home this afternoon? The answers go on the job, and the recording, transcript, and summary sit in your dashboard, so you can read the intake instead of trusting it.
Average call length
Real numbers from shops on Peach
Figures provided by the operators.
More Peach for HVAC shops
Pick the plan that fits your shop
Every plan comes with a 14-day free trial, and annual billing gives you 2 months free.
For turning website visitors into booked jobs.
- The AI booking form for your site
- Books onto ServiceTitan or Housecall Pro
- Source and UTM kept on every booking
- Booked-job analytics
- Alerts for unfinished bookings
- $50 a month in usage credits
For shops spending on ads that want a lower cost per booked job.
- Everything in AI Booking Engine
- Booked jobs sent back to Google Ads
- Meta lead events for bookings from Meta ads
- Text recovery for unfinished bookings
- Cost per booked job by campaign
- $150 a month in usage credits
For shops that want every call and quote working too.
- Everything in Growth Engine
- AI voice agent that answers and books calls
- Smart quoting and Second Opinion
- Call tracking numbers
- Capacity planning
- $300 a month in usage credits
From operators running Peach
“Peach showed us the number we didn't know we were missing. Our agency was optimizing for leads. Peach showed us we were leaving booked jobs on the table every single week.”
“I never thought we would get going this fast, it is incredible.”
“Our missed-call recovery alone paid for Peach in the first month. The CSR alerts and automated texts pulled jobs back that would have just disappeared.”
HVAC ai answering service questions
It's a service that answers an HVAC company's phones when the office can't: after hours, on weekends, and when every CSR is already on a line. Traditional services take a message and forward it. An AI HVAC answering service like Peach asks what the equipment is doing, checks your live schedule, and books the repair or tune-up into ServiceTitan or Housecall Pro, so the homeowner hangs up with an appointment.
Hear it take a no-cool call.
Bring your service area and booking rules to a live demo. We'll call in as a homeowner whose AC quit mid-afternoon, and you can hear the intake and watch the repair land on your schedule.
14-day free trial on every plan